Contact support
Email neighbourhood@nitratehub.xyz. If it’s a technical issue, include your device model, iOS version and app version if you can.
Account help
Sign-in, passkeys, password resets, profiles or account deletion.
Notifications
Missing alerts, notification permissions or unexpected notifications.
Technical issues
Crashes, loading problems, display bugs or features not working correctly.
Safety concerns
Misuse, harassment, concerning content or another community issue.
Before you email
- Check that you’re using the latest version of Neighbourhood.
- Close and reopen the app, then try the action again.
- For notification issues, check Neighbourhood under iPhone Settings → Notifications.
- Never send us your password, verification code or account security codes.
Account and data requests
To request access, correction or deletion of your account information, email us from the address linked to your account with the subject “Privacy Request”. We may need to verify that the account belongs to you before completing the request.
Emergency help
Neighbourhood is not an emergency service. If you or someone else is in immediate danger, call 000 in Australia or the emergency number for your location. Do not wait for a response from Neighbourhood support.